Voice of Customer in 2014 and beyond (via PRWeb)The Customer Centricity and Innovation management consulting firm, NextTen has announced the basis of the next generation business case of Voice of Customer. Not listening to customers is one the most common ways that businesses lose sales and revenues…
There is No Better Time to Transform Towards Customer Centricity (via Light Reading)Customer Experience Management (CEM) can be a powerful shield for telcos to defend their position against nimble Over-The-Top (OTT) players, as well as a source of differentiation when competing with other operators. Pioneering Operators Reaped Return…
